Return Policy
Thank you for shopping at Motch! We hope you love your purchase, but if you need to return an item, please review our return policy below:
Return Window
Returns are accepted within 30 days from the date of delivery. Unfortunately, we cannot process returns outside of this timeframe.
Condition of Items
All returned items must be unworn, unused, and in their original condition. Items should include all original packaging.
Please note: The tag must be intact and unbroken from the garment. Items with broken or removed tags will be considered worn and will not be eligible for return.
Return Process
Start Your Return
To initiate a return, log into your customer account and navigate to the Returns section to submit your request.
Free Returns for Store Credit
If you choose store credit, return shipping is free.
Return Shipping Fee
If you request a refund to your original payment method, an $8 return shipping fee will be deducted from your refund amount.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return your current purchase and place a new order. We’re here to help if you have any questions during the process.
Refunds and Store Credit
Refunds:
After receiving and inspecting the returned item, we will process the refund to your original payment method, minus the return shipping fee. Please allow up to 7-10 business days for the refund to appear in your account.
Store Credit:
Alternatively, you may opt for a full refund in the form of store credit, which can be used towards future purchases. This option includes free return shipping.
Non-Returnable Items
The following items are not eligible for return:
- Sale items
- Gift cards
- Items marked as final sale
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at returns@motchapparel.com with photos of the issue. We will provide instructions for returning the item and will issue a full refund or replacement at no additional cost.
Contact Us
For any questions or concerns regarding returns, please reach out to our customer service team at returns@motchapparel.com.